RETURNS &
REFUNDS.

RETURN ELIGIBILITY

To be considered for a standard return, all of the following conditions must be met:

• Products must be unused and in new, original, resalable condition.
• Any product seals, protective packaging or tamper-evident packaging must remain unopened and intact.
• Spraying, pumping, dispensing, applying, sampling or otherwise testing a product is considered use.
• Products must include their original packaging and all included components.
• Proof of purchase is required.
• Return authorization is required before sending any product back. Contact info@toucantrading.ca with your order number and the items you wish to return.
• Unauthorized returns may be refused.

Please do not return products directly to the manufacturer.

NON-RETURNABLE ITEMS

The following items are not eligible for standard change-of-mind returns:

• Grooming, cosmetic or personal-care products that have been opened, used, sprayed, pumped, dispensed, sampled or tested.
• Products with broken or removed seals or tamper-evident packaging.
• Products that are not in their original, resalable condition.
• Hazardous materials or flammable liquids.
• Gift cards.
• Items specifically identified as final sale.

These restrictions apply to standard returns and do not exclude remedies required by applicable consumer protection law.

RETURN SHIPPING

For approved returns that are not the result of an error by Toucan Trading:

• Return shipping is the responsibility of the customer.
• Customers are responsible for arranging and paying for return shipping and safely packaging the products.
• We recommend using a tracked shipping service. Toucan Trading is not responsible for return packages lost or damaged in transit.
• If Toucan Trading provides a prepaid return label for convenience, the cost of that label will be deducted from the refund unless otherwise agreed.
• Original shipping charges are non-refundable for standard returns.

If you received an incorrect, damaged or defective product, please contact us before returning it so we can review the issue and provide appropriate instructions.

REFUNDS

All returned products are inspected upon receipt.

If an authorized return meets the eligibility requirements, a refund will be issued to the original payment method. Approved refunds are typically processed within 3–5 business days of inspection.

Products returned in a used, opened, tested or otherwise non-resalable condition are not eligible for a standard change-of-mind refund.

Original shipping charges are non-refundable for standard returns, except where a refund of those charges is required by law or the return results from an error by Toucan Trading.

EXCHANGES & ORDER ISSUES

If a product arrives defective, damaged or incorrect, please contact us with your order number and details of the issue before returning anything. We will review the circumstances and arrange an appropriate resolution.

For preference-based changes involving eligible, unused merchandise, please follow the standard return process above and place a new order for the desired product.