A Few Things Worth Knowing.

Once your order is placed, we'll send a confirmation to the email address provided at checkout. If you don't see it, check your junk folder before reaching out.

Get in touch as soon as possible. We work to get orders moving quickly, so changes aren't guaranteed once an order enters processing.

All prices are displayed in Canadian dollars (CAD). Applicable taxes and shipping charges are calculated at checkout.

Some offers can be combined and others can't. Eligible discounts are applied according to the promotion's conditions. If two offers don't combine, checkout will let you know.

We're currently shipping within Canada. International shipping is paused for the time being, although we hope to revisit it.

For current details, please see our Shipping Policy.

Most orders travel with UPS. We may use Canada Post when it's a better fit, particularly for PO boxes or remote destinations.

We aim to process orders promptly during regular business days. Processing times may vary during holidays, promotions and particularly busy periods.

We'll send tracking information once your order ships. Tracking updates may take a little time to appear after the carrier receives the shipment.

Check the tracking information first. If something doesn't look right, contact us with your order number and we'll help investigate.

Start with the hold and finish you're after. Pomades often provide control and shine, while clays, pastes and creams offer different levels of texture and flexibility.

Your hair type and personal preference matter just as much as the description on the jar. Finding the right product can take a little experimentation.

We carry a variety of formulations, including products made with natural, naturally derived and synthetic ingredients. Some contain animal-derived ingredients such as beeswax, lanolin or tallow.

Natural and vegan aren't the same thing. Check individual product details, and ask us if you're unsure about a particular ingredient.

Fragrance is personal. What smells subtle to one person can be strong to another. Product descriptions can help, but they can't guarantee how a scent will come across to you.

Everyone's skin is different, and even natural ingredients can cause reactions. Review the ingredient list and consider a patch test where appropriate. We can't guarantee that a product will suit every individual.

Absolutely. Tell us about your hair type, the hold and finish you prefer, and what you've tried before. We'll help narrow things down, although the final choice is always a matter of personal preference.

Because of the nature of grooming and cosmetic products, we generally cannot accept opened or used items. Eligible unused, unopened products may be considered within 30 days, provided all original and tamper-evident packaging remains intact.

Please review our Returns Policy before sending anything back.

Contact us with your order number and a description of what arrived. We'll review the issue and arrange an appropriate resolution.

Let us know promptly and include photographs of the product and packaging where possible. We'll help work through the next steps.

We understand that not every product will be the right match. Unfortunately, personal preferences such as fragrance, texture and styling performance don't generally make an opened or used product eligible for return.

We're an independent Canadian grooming retailer with a soft spot for interesting brands, good products and the people who make them. We've been at it since 2017.

Toucan Trading is an online retailer. We don't currently operate a public retail storefront.

Head over to our Contact page and send us a message. We'll do our best to point you in the right direction.